Privacy Policy for Yosouq.com
Introduction
Welcome to Yosouq.com, an eCommerce website operated by Softcotech Online Shopping and Computer Consultancy (CR No. 172617-1) in Bahrain. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. If you have any questions or concerns about this policy, please contact us at info@yosouq.com or call us at +973 7790 0509 / +973 6699 0509.
1. Information We Collect
- Personal Data: We may collect personally identifiable information, such as your name, shipping address, email address, phone number, and payment information when you make a purchase or create an account.
- Usage Data: We may collect information about your interactions with our website, including the pages you visit, the links you click, and other actions you take while using our site.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information.
2. How We Use Your Information
We use the information we collect in various ways, including:
- To process transactions and manage your orders
- To communicate with you, including sending updates, promotions, and notifications
- To improve our website, products, and services
- To monitor and analyze usage and trends to enhance your experience
- To comply with legal obligations and resolve disputes
3. How We Share Your Information
We may share your information in the following situations:
- With service providers to assist us in operating our website, conducting our business, or servicing you
- For processing and scheduling the delivery with our delivery department
- For legal reasons if we believe it is necessary to comply with laws or regulations, or to protect our rights
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
7. Purpose of Data Processing
We may use personal information for the following:
- Monitoring and improving our services
- Sending information to data owners about Yosouq.com products and services
- Customer care initiatives to improve Yosouq.com services
- Meeting legal, regulatory, self-regulatory, risk management, fraud prevention, and security requirements, which may include verifying the identity of the customer
- Maintaining business and transaction records for reasonable periods, and generally managing and administering Yosouq.com’s business
- Meeting audit requirements
- Otherwise as permitted or required by law
8. Authentication and Fraud Detection
To protect customers from fraud or misuse of their personal information, we continuously collect customer information through various interaction channels.
9. Legal Basis for Processing Personal Data
Personal Data will be processed by Yosouq.com only if required by national rules and regulations and to the extent that at least one of the following applies:
10. Contract
Yosouq.com may process personal data as required to ensure we comply with our contractual obligations towards data owners.
11. Compliance with Legal Obligations
Yosouq.com may process data owners’ personal data when necessary to comply with legal obligations, such as anti-money laundering screening and reporting requirements, and to comply with court orders or judicial proceedings.
12. Legitimate Interest
Yosouq.com may process data owners’ personal data in pursuit of its legitimate business interests, where such processing is necessary and does not conflict with the fundamental rights and freedoms of the data owner. Legitimate business interests may include communication with customers regarding requested transactions, customer care initiatives, internal record-keeping purposes, and fraud prevention.
13. Usage of Received Personal Information
Our primary purpose in collecting personal information is to provide our customers with a secure, flexible, and efficient experience. Yosouq.com typically uses personal data for providing a service, including:
- Providing it to Yosouq.com services and its customer support team
- Processing transactions and sending notices about customer transactions
- Resolving disputes, collecting fees, and troubleshooting problems
- Preventing potentially prohibited or illegal activities and enforcing our user agreement
- Customizing, measuring, and improving Yosouq.com services, content, layout, and operation of our websites and applications
- Delivering service update notices and promotional offers based on customer communication preferences
- Comparing information for accuracy and verifying it with third parties
14. Data Owner’s Rights
Data owners have certain rights regarding their personal data:
- To be informed: Data owners have the right to receive information about how their personal data is processed, which is why we provide this Privacy Statement.
- Access: Data owners have the right to access and receive a copy of their personal data.
- Rectify: Data owners have the right to amend their personal data if errors are found.
- Restriction of processing (blocking): Data owners can restrict or limit how Yosouq.com processes their personal data in certain circumstances.
- Approval (Consent): If Yosouq.com relies on consent to process personal data, data owners have the right to withdraw their consent at any time by contacting us using the details below.
- Data owners are also entitled to lodge a complaint with a regulatory authority in their jurisdiction if they believe Yosouq.com is processing their personal data unlawfully. However, we would appreciate the chance to address any concerns before approaching the regulator, so please contact us first.
15. Retention of Personal Data
In general, Yosouq.com retains personal data for a period that aligns with our data retention obligations under anti-money laundering laws, typically five years. We only retain personal data as long as necessary for the purposes described in this Privacy Statement. When determining the appropriate retention periods, we consider factors such as contractual obligations, legal requirements, potential disputes, guidelines from relevant data protection authorities, and our legitimate business interests.
16. Stored and Protected Personal Information
We use the term “personal information” to describe information that can be associated with a specific person and used to identify that person. We do not consider information that has been anonymized to identify a specific user as personal information. We use safeguards such as firewalls, data encryption, physical access controls to our data centers, and information access authorization controls to protect personal information.
17. Changes to this Privacy Statement
Yosouq.com reviews and updates this Privacy Statement periodically. We encourage data owners to review this Privacy Statement regularly to stay informed of the latest version. If we make any material changes, we will notify you.
18. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@yosouq.com or call us at +973 7790 0509 / +973 6699 0509.